Tag Archives: interaction

Magic Moment: How Google Analytics reveals your blog’s sociability

Optimise your blogIt’s great to take advantage of the social side of Google Analytics – or is it? Quite revealing (August is a bad month to demonstrate this to you, as I’ve been a bit inactive, but there is still enough data to make it interesting) in what the statistics show about your blog’s interaction with the social networks, and this has spurred me to create new suitable remedies for this.

Once you’re into Google Analytics, look under ‘Traffic Sources’ in the left sidebar for the ‘Social’ link, and click on it to make the menu extend downwards. The resulting page-links are excellent if you are undertaking a social media campaign, as you will be able to track how the public is reacting to your efforts and how or where you need to make adjustments or revisions.

In this post we shall explore the ‘Sources’ link. You will be greeted by a graph:

Social Referral Statistics in Google Analytics

which show peaks when there is a lot of social media interaction (if you mouse over, more details are revealed like dates and numbers, which can be tracked back to specific posts you have written or actions you may have put in place).

The idea is to get a lot more peaks at regular intervals, all relating to your marketing activities. It’s also quite interesting to compare the social visits (blue) with all the visits (orange), which shows the relationship your blog has with search criteria and social referral, or first time visitors versus returning followers and fans. I’d like to concentrate more on the latter, as marketing to warm leads is much easier.

Below this graph are details of where the social referrals came from:

Social referral sources in Google Analytics

and here LinkedIn has superseded Twitter – which is interesting to me! I have been using both platforms a lot longer than the others, but it’s nice to know where I should be concentrating to get more visitors. The pageview statistics are also revealing as well.

And finally when you click further down the left sidebar onto ‘Social Visitors Flow’, here is some more interesting information:

Social Visitors Flow in Google Analytics

as here you will be able to view which posts attracted the most attention from which platform, and then what happened next – did visitors move onto other pages, or did they ‘drop off’ as Google Analytics so delicately describes it!

The concept of ‘what happened next’ will be my priority in the autumn (and will be revealed in more Magic Moments). It is very important to be able to guide your visitors through your blog so they go where you want them to. There are various persuasive tactics I am currently exploring to use within my new design and navigation, as I will want prospective customers to visit my new product pages. Visitors should have an enjoyable journey, effortlessly executed, throughout my blog to get as much information as they can. After all, the Fairy Blog Mother is an educational resource, and this blog needs to be able to share it as much as possible!

How a blog can go viral

Fairy Blog Mother: blogging help

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A big story last week was about a wonderful food blog called Never Seconds by 9 year-old schoolgirl Martha Payne. Martha sought permission from her school to create a blog to photograph and write about her school dinners. As with the subject of food, combined with the quirkiness of a child blogger who happens to be very good at it (creative slant, fresh new ideas, exciting simplicity), the blog became a huge hit, reaching 1 million visits within a month.

Martha’s blog attracted a lot of interest, such as TV chef Jamie Oliver because of his association with school dinners, and increased interaction from blog readers all over the world. She started receiving and including photographs of other school dinners from her fans in different countries into her posts, and she even started fund-raising for a local charity that builds school canteens in African schools.

But it was her transparency about her thoughts over her own school dinners that created the catalyst for the true viral nature that was to come. Adult misunderstandings of a child’s interpretation of her everyday life was construed into political embarrassment, resulting in her local Council causing image censorship in her blog. Without being able to photograph her meals any more, Martha’s reason for blogging was severely hindered.

Once word got out about this, the result was a social media explosion led by massive Twitter trending. Martha’s blog page count went through the roof, as did her fund-raising total as supporters showed their solidarity to her situation by donating in their droves. The world woke up to a little girl’s plight, naming and shaming the Council until they backed down on the BBC television and radio news and reversed their decision, humiliated by the power of social media demonstrating towards an unjust decision made by faceless bureaucrats.

It was because Martha’s blog was already doing exceptionally well that resulted in this rumpus. If she only had an audience of her parents, schoolmates and her kitten, it wouldn’t have captured the interest of the local press, which is where it all first went wrong. Her school not only loved what she was doing, so did her dinner ladies, who asked her opinion regarding their menus. Celebrity chefs and international fans aside, I’m sure Martha would have been quite happy to continue blogging about her lunches (particularly about how to eat wearing a plaster cast on her wrist), sharing her new friends’ dinners within her posts, keeping her followers updated with her daily life and urging a boost in her fund-raising activities.

As it happens Martha is well on the way towards becoming a celebrity herself. Jamie Oliver continues to declare his support for her:

and at the time of writing her blog page count and fund-raising tally continue to climb. Let’s hope this winning combination of food blogging, young authorship and social networking support will captivate the world in the months to come, and Martha will expand on her experiences to help her to excel in her chosen profession of journalist.

Does your website exude trust?

Fairy Blog Mother: blogging help

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Online marketing works on trust. Gone are the days when an expert could spout forth all sort of impressive gobbledegook and people would listen spellbound and then jump to! Now it is through social media and word of mouth (or mouse) that trust is formed to promote your product or service.

Usually this is accomplished over a period of time, as the online marketer will gently woo their customers round by interaction and engagement, talking about stuff they want to hear and working their empathy into the conversation, a great way of gaining trust.

But just sometimes it can happen almost immediately. I popped in to see an elderly neighbour to check if she was OK, and noticed that she had had some major work done in her garden. I asked if she had hired these gardeners through word of mouth, but no, she got them from the internet.

So I asked her what made her choose these particular contractors? She’s an avid silver surfer, so I know she would have done adequate research. The response was that she felt she could trust them by looking at their website, so made contact with them.

Wow! This is quite a step for an octogenarian, even one who is as e-savvy as her. What was it that made her trust these guys? Apparently it was something from her website that she felt she could trust. They were based some 50 miles away, so they were hardly around the corner.

She first emailed them her request, and after a reply spoke to them on the phone. That’s another stage accomplished, getting the customer to make contact. Whatever happened within the conversation resulted in a home visit, another bold move from my elderly friend who is often wary about who is invited in. Anyway, to cut a long story short, they won their contract, and her overgrown garden is starting to take shape.

Obviously these gardeners were extremely nice people, something my neighbour sensed just from looking at their website. So my questions are: do you have content on your website that exudes trust? Does it have that particular something that would prompt a similar positive response? Can you persuade your web-visitors to make contact – the first hurdle accomplished towards conversion into a sale? Or does this process take a long time for you?

How to humanise your business through social media

Fairy Blog Mother: blogging help

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One of the changes that digital marketing is making on businesses in the second decade of the 21st century is enabling them to emphasise their human element. After all, at the end of the day, it’s important to remember that people buy from people, and not necessarily from corporations or even brands.

Therefore businesses should not lose sight of the people who are an integral part of the organisation, eg the stakeholders (in the broadest sense), which includes the owners, staff, customers, suppliers, media and maybe more, depending on the size and nature of the business.

By promoting this ‘people power’ through social media, which includes blogging, it’s important to remember the communication factors that have created this social revolution. Social media is ‘social’, it thrives in conversations, comments, feedback, real-time responses, immediate interaction with the people who matter: past, present and prospective customers.

Therefore it’s imperative that customers realise there is a human element behind the scenes. Real twitterers who respond to tweets about their business, ask a question or present a statement that is relevant to the organisation. Real bloggers who respond to comments and feedback as soon as they are posted, or write a relevant and value added post to answer a scenario brought up yesterday, or even hours ago.

We live in a world of ‘now’, real-time slipping through out fingers, yesterday’s news that actually happened only minutes ago, culturing a mentality of immediate responses, lack of patience and prompt reactions. It requires real people to adapt to these stimulae, react and respond to the matter at hand – and most important of all, to provide the ‘human’ side that determines them from robots and technology.

Only humans can gossip, taunt, laugh, joke, ask pertinent questions, quip, create puns, offer on the spot advice, commiserate, empathise, understand, comprehend, respond effectively to difficult questions, see a point of view, make us laugh, go out of their way to find the answer – and much more.

So don’t be embarrassed to be ‘human’ when you write your posts, send your tweets and respond to a Facebook tag. This doesn’t mean losing your cool or revealing anything unsuitable about yourself (unless it’s relevant), but it does mean talking about your mistakes as much as your successes, facing your foibles as much as promoting your expertise, telling a story as well as relating a case study, expressing happiness as well as reporting business news.

And the more your customers sense how ordinary your business is, not just a faceless corporation with oversea call centres and uninterested managers who only tow the party line, the more likely they feel they could get real value, good customer service and a real feel of ‘completeness’ when buying from you.

What’s stopping you from blogging?

Fairy Blog Mother: blogging help

Fairy Blog Mother

I was recently asked: “What are the barriers towards blogging?” – so here is my answer:

When I first heard about blogs (all those years ago) my initial reaction was “How do I do it?” rather than “OMG, it’s technical, I can’t do technical!” In other words, it’s the state of your mind that creates the barriers to blogging, not the actual process of blogging itself.

The ‘technical’ part might be a big barrier, but compared to when I first stated blogging, this is less of an issue now. WordPress has done a massive amount towards making it as easy as possible – if you can use Word, you can use WordPress.

It is very easy to create a basic blog in minutes, and my e-courses here can show you how. You can start writing your blog posts immediately, even before you’ve added in all those fancy extras in the sidebars, and since WordPress does all the hard stuff for you anyway, your compositions will start being seen by the search engines as soon as you hit that publish button!

What to write may be seen as a barrier, and certainly for blogging newbies this could be a bit daunting, especially when your told you need to keep posting on a regular basis to make your blog a success. Instead read this post about finding suitable content for your blog, and if you are consistent with your contributions without leaving very long fallow periods, and write good quality, relevant and entertaining posts that people want to read, your blog will do very nicely.

Another barrier might be worrying about what your readers should see, and how much you should reveal about you and your business. This unfounded misconception bothers many small businesses who have yet to obtain the mind-set that publicising their business to the world is a good thing. Certainly reputation is very much worth-while preserving, and etiquette for blogging practices will help to found a good position in the blogosphere, but why not follow the patterns of other great bloggers by reading and observing what they do, to form your own style from them.

And the final barrier would be misunderstanding what a blog is for, or how it can help your business. You need to understand that a blog is a part of social networking, which is all about communicating with your friends, associates and contacts, whether past, present or prospective, so that they get to know more about you (and your business). It is a superb medium that allows you to express yourself in writing, to explain things in another way so that people will understand it better, to gradually build up a relationship with the outside world (as blogging will reach a lot more people than who could do business with you), so you can interact with them through their comments or even by reading and commenting on their blogs.

There will always be some barriers I haven’t managed to cover in this post, so it’s up to you to tell me what they are through the comment box below.

An example of how regularly updating succeeds

Fairy Blog Mother: blogging help

Fairy Blog Mother

I have a good friend whose business is doing extremely well. This is very good news, and I was intrigued to know her secret.

It all boils down to interaction, updating and communication with her customers through social networking and her website. I know this website is all about blogging, but she has accomplished the same concept within another form of social media, in this case Facebook.

Using social media is all about being social. It means coming down to the same level as your customers, understanding how they think, what they want, what they do, reacting to their input, appreciating their stories, joining in with them so they get them to know, like and trust you.

Only then can you selectively start to talk about your business in their terms, acknowledge their problems, offer suitable solutions in the form of free top tips, set up a competition, post up new ideas and observations, promote a special offer and provide information about new products and services. All this should be done in the customers’ point of view, beneficial, helpful and definitely without any hint of sales.

Being young and dynamic my friend has amassed several hundreds of Facebook followers, and having a brilliant business brain she understands she needs to regularly respond to them. She gets her staff to check her Facebook Group daily, and personally interacts with her friends’ messages, questions, comments and general postings.

She communicates like any other Facebook-user, posting up pictures of her successes, and tags testimonials from ecstatic customers who are happy to show off what she has done for them. It is the sharing element with each follower on an equal level that makes her so accessible, approachable and social.

And then she applies this concept to her website. (Now we have an affinity with blogging.) It is updated daily with suitable material gathered from her Facebook Group, plus more professional material about her business and what it offers. Here she goes into more detail about the services she provides, the products she uses, her weekly special offers, her chosen product or service of the month and the newest testimonials she has collected.

It is the daily updating of her website that causes it to firmly occupy its No 1 slot in Google, which confirms why the majority of her new customers find her through it. It is almost like she treats her website like a blog, which of course stimulates the search engines to regularly visit it to find out what’s new. Most websites aren’t visited for several weeks or even months, since they hardly ever change their content, but a dynamic website like this one would attract a lot of attention from spiders, hungry for new stuff to index. And they would have probably been boosted through links from her Facebook Group, which is also regularly crawled for the same reasons.

So this is why I recommend blogging for the same results. Blogs are easier to update than websites, due to the platform they are written in, and can create steady traffic back via links to your website. But it is the regularity of the updating, the relevance of the content, the succinct usage of popular keywords plus an understanding of the audience by producing material they want to read, that will really make a difference in the end.

Why should you have a blog?

Fairy Blog Mother: blogging help

Fairy Blog Mother

Everyone should know that a blog is a medium for expression. It is somewhere you can download all the ideas and concepts you cannot add into your website, and of course a cluttered website that includes absolutely everything is not good practice.

This is where a blog comes to the rescue. Here you can provide all that extra information and material for your customers in a much more accessible format. A blog is perfect for communicating your vision, objectives, aspirations, focus and achievements in a friendly and informative method, designed to be more comprehensible to your readers. Remember to reach out to your audience on a regular basis, especially since consistent posting is an important factor that contributes towards your blog’s success.

Use your blog to write material that will influence the people within your industry; somewhere to publish examples of your expertise, knowledge, research and points of view. If you are asked the same questions over and over again by your customers, why not write your response in a post so more people will be able to read your answer. If you read a competitor’s report that sparks off a particular reaction, why not respond to it appropriately or provide your solution to the scenario, so that your customers get to see your side of the story.

Blogging is a highly suitable method of striking up a dialogue with past, present and prospective customers. There is no reason why your post can’t resurrect an old contact, reassure your customers they’re using the right company, or influence possible new recruits to check you out with a view to doing business. Using the interactive properties of blogging to engage in conversations with your readers will stimulate search engine indexing who view comments as valid new material.

Taking advantage of this wonderful medium, so ripe with possibilities for communicating, influencing, interacting, educating and entertaining, is an opportunity that should not be missed.

Learn how to link in to LinkedIn

Here’s just a small visual e-course I quickly compiled to demonstrate how easy it is to submit articles into groups in LinkedIn:

http://www.designyourmarketing.co.uk/How to create submissions in the BinB LinkedIn group.pdf

Let me know if it helps to make it easier to contribute. The more activity there is in these groups, the more there is to read, the more promotion members can make, the more new material there is for the internet spiders, and the more interaction from members also contributes to search engine optimisation.

So how about it – go on, give it a go!

What do you use your blog for?

Hi Alice

I have a business blog: http://pensarmarketing.blogspot.com

I am not sure how to use it, I have heard different things from different people. My posts vary from personal to business as this is what I have been told works. To be honest I do not use it very often because I am unsure of how to get the best from it.

I would like to use my blog for business more than I do and possibly earn a small revenue from it eventually.

Any advice would be gratefully appreciated!

Thank you, Sara
www.pensarmarketing.co.uk

–oo00oo–

Hi Sara

Took a look at your blog, and I’m afraid my first reaction is why do you use a black background? It makes my eyes go shimmy and I find it very difficult to read.

Blogs are to provide your customers with another insight into what your business is all about. Fill your posts with valuable content to raise your expertise status. Keep them fairly regularly spaced apart (they don’t need to be done very frequently), bt regularity is the key: spiders will soon learn this and visit your blog accordingly.

Increase the search engine optimisation (SEO) by including categories and tags for your posts. The categories are like chapters which provide a place to store your posts for future search, and the tags resemble keywords that give the spiders food to help with getting your post into the search engines.

Add an RSS feed to increase your readership, especially within the social networking sites. Without one your blog is very lonely as it cannot be regularly followed whenever new content is posted.

How to make money? Each post should have a purpose, whether it is to increase your expertise and your following, link to your website for more traffic, guide your readers to sign up to an event or direct them to a squeeze page to pay for a service or product. Don’t blog aimlessly, it may be nice to read but not good for you.

Want to know more? Join up to my blogging newsletter from my blogging pages to keep in the loop! Or listen to my teleseminar on 14 May – watch this space!

Alice